The IRS Oversight Board recognizes the importance of setting strategic goals for the IRS and establishing measures to monitor progress in attaining the goals. Strategic goals and measures are the primary methods that enable the Board and the public to gauge the success of the IRS over the long term.
At the Oversight Board’s recommendation, the IRS identified, and the Board approved, long term measures that can be used to evaluate progress in achieving the goals established by the Internal Revenue Service Strategic Plan FY2014-2017: to deliver high quality and timely service to reduce taxpayer burden and encourage voluntary compliance; to effectively enforce the law to ensure compliance with tax responsibilities and combat fraud; and to invest in the IRS workforce and foundational capabilities to deliver high performance.
To review the long term measures and their target goals and actual results over previous years, go to:
The IRS Oversight Board and its committees also monitor and discuss with IRS executive leadership the shorter term annual operational performance of the agency based on a larger set of more workload-oriented performance measures. To review these annual performance measures and their definitions, go to: