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IRS Oversight Board Releases 2013 Taxpayer Attitude Survey Taxpayer Satisfaction with Service Remains High; Some Public Support Softens

​(Washington, DC) According to the IRS Oversight Board’s 2013 Taxpayer Attitude Survey released today, taxpayer satisfaction with their personal interactions with the IRS remained high. This positive view comes in spite of last year’s controversies. The survey also found that the majority of taxpayers still support additional funding for IRS customer service and enforcement programs, although the number declined this year. The Oversight Board has conducted its annual Taxpayer Attitude Survey since 2004.

The Board’s survey revealed a divide between taxpayers’ views of their personal interactions with the IRS and their overall opinions and support of the agency. For example, 78 percent of taxpayers interviewed expressed satisfaction with the IRS, up two percentage points from last year. However, this stands in contrast to their views on IRS funding. The Board’s survey found that 59 percent of respondents believe that the IRS should receive extra funding to assist more taxpayers, down eight points since last year’s survey. Only 55 percent said that the IRS should receive more funding to enforce the nation’s tax laws, down seven points from 2012. In addition, only 39 percent of respondents believe that the IRS maintains a proper balance between service and enforcement, down four points from last year’s findings.

In spite of declining support for additional funding, the survey demonstrated that taxpayers want IRS customer service options, with a solid 84 percent saying they are “very” or “somewhat likely” to call the IRS toll-free phone lines for help, 83 percent likely to visit irs.gov for assistance, and 74 percent saying they may visit an IRS walk-in office for assistance with a tax issue. 

The survey also indicates that the vast majority – 96 percent, up from three points last year – feel it’s important for tax preparers to meet standards of competency. Earlier this month, the United States Court of Appeals for the D.C. Circuit upheld the District Court’s decision in Loving v. IRS, which ruled that the IRS should not have the authority to regulate tax return preparers.  

Nonetheless, the survey revealed no erosion in taxpayer attitudes toward voluntary compliance. In fact, 86 percent of the public said it is not at all acceptable to cheat on income taxes – nearly the same level reported in the Board’s 2012 survey. The IRS Oversight Board’s 2013 Taxpayer Attitude Survey can be found at http://www.treasury.gov/irsob/reports/2014/IRSOB~TAS%202013.pdf.

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