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IRS Long Term Measures


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All Measures

Filing Satisfaction Index

e-File Rate

Voluntary Compliance

Employee Engagement

Service

Enforcement

Modernization CADE 2

Modernization 1040 MeF

The IRS Oversight Board recognizes the importance of setting strategic goals for the IRS and establishing measures to monitor progress in attaining the goals. Strategic goals and measures are the primary methods that enable the Board and the public to gauge the success of the IRS over the long term.

At the Oversight Board’s recommendation, the IRS identified, and the Board approved, long-term measures that can be used to evaluate progress in achieving the goals established by the IRS Strategic Plan: to improve service to make voluntary compliance easaier; to enforce the law to ensure everyone meets their obligations to pay taxes; and to invest for high performance.

Annual Measures


Annual measures link the IRS’ expected performance to its annual budget.

To review these measures, click on a Strategic Goal below to see planned and actual measures in previous years.


Goal 1:
Improve Service to Make Voluntary Compliance Easier PDF icon

Goal 2:
Enforce the Law to Ensure Everyone Meets Their Obligations to Pay Taxes PDF icon

Strategic Foundations:
Invest for High Performance PDF icon


IRS Oversight Board 1500 Pennsylvania Avenue, NW Washington, DC 20220
Phone: 202-622-2581 • Fax: 202-622-7944
Email:
irsob@do.treas.gov

Chart: American CustomerSatisfaction Index (ACSI) All Individual Tax Filers Chart: e-File Rate: All Major Tax Returns Chart: Voluntary Compliance Rate Chart: IRS Percentile Ranking on Employee Engagement Index Score