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IRS Oversight Board Public Forum

January 26, 2004
Rayburn House Office Building, Room B-318

Panel 1: Strategic Planning: Where Is the IRS Headed Over the Next Five Years

Where do you see tax administration five years from now? What remains for the IRS to do to transform itself into a modernized financial services organization? What does the IRS need to do to accomplish this vision? How can IRS measure its success in achieving long-term performance goals? What should IRS be measuring? How can the selection of specific measures lead to achievement of specific results? What is the relationship between service and compliance? How does good customer service lead to effective compliance? What should the proper balance be and how can the IRS achieve it?


Panel 2: Managing Change: Investment in People Resources

Do IRS employees have the correct set of authorities and responsibilities to make effective decisions? Do they have the tools necessary to provide timely and effective customer service? How important is training in empowering employees to resolve problems at the lowest levels? How does the lack of resources, tools or training impact the amount of rework that IRS employees must accomplish to reach final resolution of the taxpayers’ problem?


Panel 3: Achieving the Goal for e-filed Returns

What can the IRS do to change the behavior and attitudes of those who have not embraced e-filing? How can IRS better market the benefits of e-filing, to both individuals and the tax practitioner community? How will the implementation of planned e-services impact the number of returns filed electronically? How will state-mandated e-filing programs impact the federal e-file program? What legislative changes would encourage taxpayers and practitioners to e-file?


Panel 4: Tax Practitioners and Professional Responsibility

What is known about the extent of taxpayer problems caused by paid preparers? What should the role of the IRS be in oversight of paid tax preparers? How important is ethics in the tax preparation industry? How can regulation effectively protect taxpayers and the tax administration system from problematic preparer behavior?


IRS Oversight Board 1500 Pennsylvania Avenue, NW Washington, DC 20220
Phone: 202-622-2581 • Fax: 202-622-7944