Better Controls Are Needed to Ensure Appropriated Funds Are Used to Improve the Application of the Earned Income Credit

 

November 2001

 

Reference Number:  2002-40-020

 

This report has cleared the Treasury Inspector General for Tax Administration disclosure review process and information determined to be restricted from public release has been redacted from this document.

 

November 30, 2001

 

 

MEMORANDUM FOR COMMISSIONER, WAGE AND INVESTMENT DIVISION

 

FROM:      Pamela J. Gardiner /s/ Pamela J. Gardiner

                 Deputy Inspector General for Audit

 

SUBJECT:     Final Audit Report - Better Controls Are Needed to Ensure Appropriated Funds Are Used to Improve the Application of the Earned Income Credit (Audit # 200140029)

 

This report presents the results of our review to determine if the Internal Revenue Service (IRS) expended Earned Income Credit (EIC) appropriated funds for issues, programs, and projects not related to the EIC.

The Congress has been concerned with the IRS’ ability to administer the EIC.  In 1997, the Congress enacted legislation that authorized the IRS to spend a total of $716 million over a 5-year period for the improved application of the EIC.  The 5-year period began in Fiscal Year (FY) 1998.

Each year, the IRS spends over $100 million appropriated by the Congress to help ensure that eligible taxpayers claim the EIC and to reduce overclaims and fraud, waste, and abuse.  The IRS established the EIC Program Office to administer the EIC appropriation and oversee the EIC-related activities of IRS functions involved in efforts to ensure the efficient application of the law; to increase participation of eligible taxpayers; and to reduce fraud, waste, and abuse.  Each year, the Program Office develops a plan that outlines how the EIC funds will be used.  However, the IRS does not have an effective process in place to ensure that the expenditure of the EIC appropriation is only for EIC issues, programs, and projects.  Our analysis of the total labor expenses for 2 IRS functions and a judgmental sample of the IRS’ equipment purchases for FY 2000 and the first quarter of FY 2001 identified approximately $28 million in questionable expenses. 

The IRS is scheduled to receive $146 million in EIC funds in FY 2002, the last year of the current 5-year appropriation.  Without effective controls in place to assure the Congress that the funds are being spent appropriately, the IRS is at risk that future appropriation funding beyond FY 2002 could be in jeopardy.  We recommended that the IRS establish procedures to ensure that funds appropriated by the Congress for the improved application of the EIC are used for that purpose.

The IRS took corrective action on our recommendation.  However, we believe the corrective action only strengthens controls for the functions’ requests and authorizations to expend EIC funds.  The corrective action does not include conducting periodic reviews of actual functional EIC expenditures to ensure they are EIC related.  We believe these reviews are critical to ensuring EIC funds are used for EIC purposes.  The response also does not address maintaining reliable data to determine how much of the IRS’ purchases should be paid for using EIC funds.  We believe our recommendation to the Commissioner, Wage and Investment Division, that addresses this issue is still valid. 

The IRS disagreed with the value of our reported outcome that $28 million of EIC funds were used for questionable labor and equipment purchases.  However, the IRS did agree with our statements that not all the expenses we reviewed were directly related to the EIC.  Therefore, until the IRS has sufficient information to determine how much of these items are directly related to the EIC, we believe our outcome measure is still valid. 

IRS management’s comments have been incorporated into the report, where appropriate, and the full text of their comments is included as an appendix.  We have also addressed specific points in the report. 

Copies of this report are also being sent to the IRS managers who are affected by the report recommendation.  Please contact me at (202) 622-6510 if you have questions or Michael Phillips, Acting Assistant Inspector General for Audit (Wage and Investment Income Programs), at (202) 927-7085.

Table of Contents

Background

The Internal Revenue Service Needs to Improve Its Process for Ensuring Expenditures of Appropriated Funds Are Used to Improve the Application of the Earned Income Credit

Recommendation 1:

Appendix I – Detailed Objective, Scope, and Methodology

Appendix II – Major Contributors to This Report

Appendix III – Report Distribution List

Appendix IV – Outcome Measures

Appendix V – Fiscal Year 2000 Functional Expenditures Using the Earned Income Credit Appropriation

Appendix VI – Management’s Response to the Draft Report

Background

The Earned Income Tax Credit (EIC) is a refundable tax credit created in 1975 to offset the impact of Social Security taxes on low-income families and to encourage them to seek employment rather than welfare.  The Congress assigned responsibility to the Internal Revenue Service (IRS) to administer the EIC.  The IRS defined this role as ensuring the effective application of the law; achieving full participation of eligible taxpayers; and reducing overclaims and fraud, waste, and abuse.  In September 2000, the IRS reported that $7.8 billion in EIC claims should not have been paid in 1998 for Tax Year (TY) 1997.

The Congress has been concerned with the IRS’ ability to administer the EIC.  In 1997, the Congress enacted legislation that authorized the IRS to spend a total of $716 million over a 5-year period for the improved application of the EIC.  The 5-year period began in Fiscal Year (FY) 1998.

The IRS established the EIC Program Office to administer the EIC appropriation and to oversee the EIC-related activities of IRS functions involved in efforts to ensure the efficient application of the law; to increase participation of eligible taxpayers; and to reduce fraud, waste, and abuse.  Each year, the Program Office develops a plan that outlines how the EIC funds will be used.  Items the EIC funds are used for include:

·        Salaries, benefits, and related costs.

·        Improvement of enforcement efforts.

·        Improvement of education and outreach activities.

·        Enhancement of computer capabilities to identify and select questionable EIC claims.

During FY 2000, the IRS received and planned to spend $144 million in appropriated funds on the following items:

Fiscal Year 2000 EIC Planned Expenditures

Item

Amount

Labor

·        Cash Awards

·        Availability Pay

·        Overtime and Holiday Pay

·        Pay Differential

·        Salaries

·        Personnel Benefits

·        Separation Pay

Total Labor

 

$155,870

1,705,525

5,338,664

30,464

77,963,724

20,132,076

80,322          

$105,406,645

Travel

1,699,325

Automated Data Processing Equipment, Software, and Operational Costs

22,057,352

Telecommunication

4,325,066

Services and Supplies

10,511,612

TOTAL

$144,000,000

Source:  The Automated Financial System (AFS) report for the EIC appropriation (0917) for FY 2000. 

See Appendix V for more detailed information on EIC spending by the IRS functions.

During FY 2001, the IRS was appropriated $145 million in funds and is using it to administer approximately $32 billion in EIC claims expected to be paid to taxpayers in 2001.  The IRS is scheduled to receive $146 million in EIC funds in FY 2002, the last year of the current 5-year appropriation.

In March 2001, the Treasury Inspector General for Tax Administration (TIGTA) reported that the IRS did not adequately validate its EIC results information, causing the inaccurate reporting of the use of EIC appropriation funds to the Congress.  IRS management agreed with our recommendation and planned to take corrective actions to verify the adequacy of information submitted by the functions.  We conducted this review as a follow-up assessment of the expenditure of appropriated funds.

This review was conducted in the National Headquarters, the EIC Program Office, the Taxpayer Advocate Service (TAS), Criminal Investigation (CI) office, Information Technology Services, and Wage and Investment (W&I) Division in the Stakeholder Partnership, Education, and Communication function between October 2000 and June 2001.  The audit was conducted in accordance with Government Auditing Standards. 

Detailed information on our audit objective, scope, and methodology is presented in Appendix I.  Major contributors to the report are listed in Appendix II.

The Internal Revenue Service Needs to Improve Its Process for Ensuring Expenditures of Appropriated Funds Are Used to Improve the Application of the Earned Income Credit

The IRS does not have an effective process in place to ensure that the expenditure of the EIC appropriation is only for EIC issues, programs, and projects.  We analyzed the total labor expenses for two IRS functions and a judgmental sample of the IRS’ equipment purchases for FY 2000 and the first quarter of FY 2001.  In addition, we analyzed a judgmental sample of 336 travel vouchers totaling approximately $269,000 in FY 2000 expenditures. 

The IRS correctly expended the $269,000 for EIC-related travel expenses for the vouchers we reviewed.  However, we determined that the IRS spent approximately $28 million (labor and equipment purchases) of the EIC funds on items that could be questioned by the Congress and other stakeholders as being unrelated to the application of the EIC.  Specifically we found:

$9.6 million in questionable equipment purchases

The IRS spent approximately $30 million in FY 2000 and the first quarter of FY 2001 of EIC appropriated funds to purchase video materials, computer equipment, software, telecommunication equipment, and publications.  While some of these purchases were related to the application of the EIC, our review of 46 of 68 purchases identified approximately $9.6 million in questionable items.

·        Approximately $557,000 was spent to produce a Lamaze video, entitled You and Your Baby, and other related materials.  The video was purchased by the Social Security Administration (SSA) using EIC appropriated funds to ensure parents know the importance of acquiring Social Security Numbers for their newborn babies.  While the video briefly mentions the importance of acquiring SSNs, the video is primarily an infomercial advertising various commercial products and their use (for example, a breast pump, bottles for formula, and disposable diapers).  Therefore, we do not believe this purchase should have been made using EIC funds.

·         Approximately $7 million was spent to purchase computer equipment for various IRS volunteer programs to assist low-income taxpayers.  These programs helped taxpayers to prepare and file their Tax Year 2000 tax returns.  The IRS was aware that not all of the tax returns prepared with these computers had EIC issues but could not effectively estimate the number of assisted taxpayers that would have EIC issues.  Documentation provided by the IRS showed the main reasons for purchasing these computers were to support the IRS Restructuring and Reform Act of 1998 goal of having 80 percent of all tax and information returns filed electronically by 2007 and to increase the accuracy of tax returns prepared by volunteers.  Documentation showed no specific relationship to the EIC that justified the use of EIC funds for this purchase.  Therefore, we do not believe these reasons justify using EIC funds for this purchase.  The documentation showed the EIC funds were to be used to purchase laptop computers, portable laser printers, data projectors, and supplies for the increased number of volunteer program sites that offer electronic filing.  The IRS documentation did not specify that the purchases were made to solely focus on assisting taxpayers with EIC issues.

·        Approximately $2 million was spent to purchase computer equipment and software that is used to test the system used by employees to review tax returns for fraud potential.  IRS personnel informed our auditors that this equipment is also used to test other systems that are not related to the EIC.  Also, employees that use this system do not track the number of returns reviewed that have the EIC.  Based on these discussions and our analysis of various IRS functional activity reports (including correspondence between the functions and the EIC Program Office), we could not determine without reliable data how much of the $2 million spent for this equipment and software was directly related to the EIC.

·        Approximately $39,000 was spent to purchase computer software that was used to prepare taxpayer correspondence prior to mailing.  IRS personnel informed our auditors that this software is used for EIC correspondence as well as other mailings.  We believe that EIC funds should not have been used to pay for this software.  Documentation provided by the IRS showed that over 1.7 million EIC specific notices and letters were issued to taxpayers during Calendar Year (CY) 2000.  The documentation also showed that over 50 million non-EIC specific notices, letters, and tax packages were mailed to taxpayers during CY 2000.  While some of the cost to purchase the computer software was related to the application of the EIC, we believe that EIC funds should not have been used to pay for the entire cost of the software.

$18.4 million in unsupported labor expenses

The IRS spent approximately $18.4 million in appropriated funds for labor expenses during FY 2000 and the first quarter of FY 2001 in 2 of its functions that we selected for review (see below).  While some of these expenses were related to the application of the EIC, neither function had sufficient data for us to determine how much of the $18.4 million was directly related to the EIC.

·        Approximately $16.2 million of the EIC appropriation was spent by the IRS’ CI Fraud Detection Centers (FDC) to review returns in order to identify potentially fraudulent EIC tax returns, refund schemes, and questionable EIC tax return preparers.  The FDCs also spent approximately $9.2 million in labor expenses that were not paid by the EIC appropriation.

While some of the expenses paid by both appropriations were related to the EIC, the CI function does not track the number of tax returns reviewed that contain the EIC.  Therefore, the TIGTA could not determine how much of these expenses were directly related to the EIC.  Also, during FY 2000 and the first quarter of FY 2001, the CI function did not conduct operational reviews to ensure the expenses charged to the appropriation were related to the EIC.

·        Approximately $2.2 million was spent by the IRS’ TAS Offices to assist taxpayers with EIC-related problems when the normal processes for resolution failed.  At the time of our review, there was no data available for the TIGTA or the TAS to determine how much of these expenses were directly related to the EIC.  Also, during FY 2000 and the first quarter of FY 2001, the TAS did not conduct operational reviews to ensure the expenses charged to the appropriation were related to the EIC. However, the TAS did conduct an inventory analysis that reflected its was underreporting the number of EIC cases and time expenditures in the IRS financial system.

The IRS correctly expended EIC appropriated funds for travel expenses

The IRS spent approximately $1.5 million in appropriated funds for travel expenses.  We reviewed a judgmental sample of 336 travel vouchers totaling approximately $269,000 and found that expenses were directly related to EIC issues.

Federal Laws and Internal Processes

Federal law states that, “appropriations shall be applied only to the objects for which the appropriations were made except as otherwise stated by law.”  The Standards for Internal Control in the Federal Government state that “internal control systems are to provide reasonable assurance that the objectives of the system will be accomplished.”  The Federal Managers’ Financial Integrity Act requires that revenues and expenditures applicable to agency operations are recorded and accounted for properly so that accounts and reliable financial and statistical reports may be prepared and accountability of the assets may be maintained.

The EIC Program Office is responsible for the initial approval of activities and initiatives that will be paid for using EIC funds.  Once approved, the IRS functions are given their portion of the EIC funds to be spent on EIC activities.  The functions use their normal procedures for purchasing and approving items.

Contributing Factors

The IRS management and oversight process for the EIC appropriated funds does not include periodic review of functional expenditures because the EIC Program Office believed that it was prohibited from conducting such reviews.  Instead, EIC Program Office management relied on the functional offices that requested and received funds to ensure they were being spent appropriately.  To maintain some oversight, the EIC Program Office used periodic conference calls with the functions to discuss functional planning, concerns, issues, and use of the EIC funds.  During our review, the EIC Program Office announced a planned budget execution review of appropriation funds used during the period of October 1, 2000, through May 25, 2001.  As of the date of this report, the IRS had not completed this review.

For FYs 2000 and 2001, the IRS has been appropriated $289 million to improve the application of the EIC, but it cannot be certain that all funds were or will be spent for EIC-related items.  The IRS adherence to the law could be questioned if EIC appropriated funds were used for items that are not related to the EIC.

Without reliable information or an effective process to oversee the spending of the funds, the IRS cannot assure that it has a clear and accurate picture of whether the funds were spent appropriately nor can it make informed decisions about the application of the EIC and the billions of dollars in future EIC claims.

Recommendation

1.      The Commissioner, W&I Division, should establish procedures to ensure that funds appropriated by the Congress for the improved application of the EIC are used for that purpose.  These procedures should include providing guidance to the appropriate functions on using the EIC-related funds for expenditures, maintaining reliable data, and conducting periodic reviews of the expenditures to ensure they are being used for EIC-related items.

Management’s Response:  The EIC Program Office redesigned the form used to request the realignment of EIC funds and to request additional resources.  The EIC Program Office now requires additional coordination and approvals before authorizing the expenditure of EIC funds.  The revised form and procedures have been placed on the Chief Financial Officer website in the FY 2002 Financial Operating Guidelines and discussed with the functional EIC coordinators via conference call.

The IRS disagreed with the value of our reported outcome that $28 million of EIC funds were used for questionable labor and equipment purchases.  The IRS’ basis for disagreement was the benefits to tax administration derived from the functional use of EIC funds.  Examples of these benefits include a public information campaign, increased number of electronically filed returns, and cost savings from postal discounts and incentives. 

Office of Audit Comment:  The IRS’ corrective action only strengthens functional controls to request and obtain authorization to expend EIC funds.  The corrective action does not include conducting periodic reviews of actual functional EIC expenditures to ensure they are EIC related.  We believe these reviews are critical to help ensure EIC funds are used for EIC purposes.  If not already started, we suggest the EIC Program Office conduct the reviews mentioned in the body of the report and ensure it includes an analysis of actual EIC expenditures to ensure they are EIC related.

The IRS also needs to have reliable data to determine how much of its purchases should be paid for using EIC funds.  As stated in the report, we could not always determine how much of a purchase was EIC related because the IRS did not have data showing this information.  If these data are not available, we believe the IRS should pro-rate purchases that involve non-EIC use rather than paying for 100 percent of the purchase with EIC funds.  Therefore, we believe our recommendation to the Commissioner, W&I Division, that addresses this issue is still valid. 

While the IRS’ basis for disagreeing with our $28 million outcome was the derived benefits to tax administration, it did agree that not all the expenses we reviewed were directly related to the EIC.  As stated above, the IRS did not always have information to determine how much of the purchases were EIC related.  Therefore, we believe our $28 million outcome in questionable EIC purchases and labor charges is still valid.

 

Appendix I

Detailed Objective, Scope, and Methodology

 

Our overall objective was to determine if the Internal Revenue Service (IRS) expended Earned Income Credit (EIC) appropriated funds for issues, programs, and projects not related to the EIC.  To achieve this objective, we conducted the following tests:

 

I.                    Determined if the EIC Program Office had controls to monitor and track funds to ensure the funds expended were EIC related.

A.     Interviewed EIC Program Office and functional IRS personnel (the Taxpayer Advocate Service (TAS), Criminal Investigation (CI) office, Information Technology Services, and the Stakeholder Partnership, Education, and Communication function) to identify roles and responsibilities related to the EIC appropriation.

 

1.      Identified tools used to track EIC expenditures.

 

2.      Obtained and reviewed the EIC Program Plan for Fiscal Years (FY) 2000 and 2001 to identify initiatives planned by the various IRS functions.

 

B.     Reviewed the EIC methodology used by budget execution personnel to calculate direct/indirect expenditures captured on the Automated Financial System (AFS) reports.

 

C.     Obtained and reviewed AFS reports for FY 2000 and the first quarter of FY 2001 to identify EIC obligation and expenditure amounts.

 

1.      Stratified AFS reports to determine functional direct/indirect charges, spending office, and types of expenditures.

 

2.      Stratified AFS reports to identify and separate labor/non-labor charges by function and spending office.

 

II.                 Determined if IRS functions had controls to track funds to ensure the funds expended were EIC related.

 

A.     Reviewed travel vouchers to determine if expenses were EIC related.

 

1.      Obtained a download from the Travel Reimbursement and Accounting System (TRAS) and identified FY 2000 travel expenditures charged to the EIC appropriation.

 

2.      Stratified TRAS data to identify travel expenditures by employee, function, and office.

 

3.      Selected a judgmental sample of 336 of 4,950 travel vouchers submitted during  FY 2000.  These vouchers were selected from 8 offices that had the highest total EIC-related travel expenses within the respective functions and regions.  An additional office was selected because of its geographical location to auditors.  From these offices, we judgmentally selected employees according to geographical location that had total EIC-related travel expenses greater than $1,000.

 

4.      Reviewed the 336 travel vouchers to determine if the travel was related to the EIC.  For 155 vouchers where we could not make a determination, we reviewed supporting documentation submitted by employees or management officials to determine if expenses were EIC related.

 

5.      Discussed questionable vouchers with the IRS to determine why items were charged to the EIC appropriation.

 

B.     Determined if charges for equipment, supplies, and software were for EIC-related items.

 

1.      Obtained a download from the Requisition Tracking System (RTS) and identified 66 FY 2000 requisitions and 2 first quarter of FY 2001 requisitions that were charged to the EIC appropriation.

 

2.      Selected and reviewed a judgmental sample of 46 requisitions (45 FY 2000 and 1 first quarter of FY 2001).  We selected our sample based on our ability to readily determine how the items purchased related to the EIC. 

 

3.      Visited and held discussions with functional offices (including Information Technology Services and Stakeholder Partnership, Education, and Communication) to determine if the items purchased were being used for EIC-related issues.

 

4.      Discussed questionable purchases with the IRS to determine why items were charged to the EIC appropriation.

 

C.     Determined if $16.2 million in CI Fraud Detection Center labor expenditures for FY 2000 and the first quarter of FY 2001 were EIC related.

 

1.      Interviewed CI personnel to determine specific roles, responsibilities, and tools/methods used to track labor expenditures and ensure the expenditures were EIC related.

 

2.      Obtained and reviewed AFS reports to identify EIC obligation and expenditure amounts.

 

3.      Obtained and reviewed functional activity reports to determine the amount of EIC-related work completed by the FDCs.

 

4.      Determined if the CI function conducted operational reviews of EIC expenditures.

 

D.     Determined if $2.2 million in TAS labor expenses for FY 2000 and the first quarter of FY 2001 were EIC related. 

 

1.      Interviewed TAS personnel to determine specific roles, responsibilities, and tools/methods used to track labor expenditures and ensure the expenditures were EIC related.

 

2.      Obtained and reviewed AFS reports to identify EIC obligation and expenditure amounts. 

 

3.      Obtained and reviewed data from the Taxpayer Advocate Management Information System (TAMIS) to determine the amount of EIC-related work completed by the TAS offices.

 

4.      Determined if the TAS conducted operational reviews of EIC expenditures.

 

Appendix II

 

Major Contributors to This Report

 

Michael Phillips, Acting Assistant Inspector General for Audit (Wage and Investment Income Programs)

Susan Boehmer, Director

Deborah Glover, Audit Manager

Linda Bryant, Senior Auditor

Deborah Carter, Senior Auditor

Frank Jones, Senior Auditor

Robert Baker, Auditor

Lena Dietles, Auditor

Kathy Henderson, Auditor

 

Appendix III

 

Report Distribution List

 

Commissioner  N:C

Earned Income Tax Credit Program Office  W:EITC

Director, Strategy and Finance  W:S

National Taxpayer Advocate  TA

Chief Information Technology Services  M:I

Chief, Criminal Investigation  CI

Chief Counsel  CC

Director, Legislative Affairs  CL:LA

Director, Office of Program Evaluation and Risk Analysis  N:ADC:R:O

Office of Management Controls  N:CFO:F:M

Audit Liaisons:

            Earned Income Tax Credit Program Office  W:EITC

            National Taxpayer Advocate  TA

            Chief Information Technology Services  M:I

            Chief, Criminal Investigation  CI

 

Appendix IV

 

Outcome Measures

 

This appendix presents detailed information on the measurable impact that our recommended corrective actions will have on tax administration.  These benefits will be incorporated into our Semiannual Report to the Congress.

 

Type and Value of Outcome Measure:

 

·        Protection of Resources and Reliability of Information - Potential; $28 million of Earned Income Credit (EIC) appropriated funds (see Page 3).

 

Methodology Used to Measure the Reported Benefit:

 

We calculated the $28 million as follows:

 

ITEM

AMOUNT

Video Materials and Related Publications

$     557,000

Computer Equipment Used to Test Management Information Systems

$  2,017,969

Computer Equipment Used for Volunteer Programs

$  7,000,000

Computer Software for Addressing and Mailing Correspondence

$       39,000

Criminal Investigation (CI) Fraud Detection Centers (FDC) Labor Charges

$16,200,000

Taxpayer Advocate Service (TAS) Labor Charges

$  2,200,000

TOTAL

$28,013,969

 

See details below for calculations for each of the above items.

Video Materials and Related Publications - $557,000.  This is the amount the Internal Revenue Service (IRS) provided for a Lamaze video and other related materials and publications.

Computer Equipment Used to Test Management Information Systems - $2 million.  The total cost of this equipment was $2,017,969.

Computer Equipment Used for Volunteer Programs - $7 million.  This is the actual cost for this computer equipment.  Without a process for identifying reliable information regarding the number of taxpayers assisted involving the EIC, the IRS cannot ensure that these funds were used to improve the application of the EIC.

Computer Software for Addressing and Mailing Correspondence - $39,000.  This is the actual cost of this software.

Labor Charges - $18.4 million.

Criminal Investigation FDC Labor Charges - $16.2 million.  This is the actual amount of the labor costs for Fiscal Year (FY) 2000 and the first quarter of FY 2001 paid by the EIC appropriation.  The FDCs also spent approximately $9.2 million in labor expenses that were not paid by the EIC appropriation.  While some of these expenses were related to the EIC, we are claiming the entire amount paid by the EIC appropriation as an outcome because the CI function did not have data available on the number of EIC returns reviewed.  Therefore, we could not determine how much of the $25.4 million was directly related to the EIC.

Taxpayer Advocate Labor Charges - $2.2 million.  This is the actual amount of the labor costs for FY 2000 and the first quarter of FY 2001.  We are claiming the entire amount as an outcome because the TAS did not have data available regarding the number of taxpayers assisted involving the EIC.  Therefore, we could not determine how much of the $2.2 million was directly related to the EIC.

The IRS may incur additional costs to incorporate additional procedures to ensure labor expenses are related to the EIC.

Appendix V

 

Fiscal Year 2000 Functional Expenditures Using the Earned Income Credit Appropriation

 

Function

Amount Spent*

Communication and Liaison

$  1,458,153

Financial Operations

      997,846

Submission Processing

 13,187,710

Problem Resolution

   1,017,256

Taxpayer Service Walk-In

   3,601,817

Taxpayer Education

   1,625,333

Criminal Investigation

 27,161,739

Examination

 12,375,942

Chief Counsel

      976,859

Appeals

   1,465,754

Customer Service

 50,196,784

Information Systems

 24,130,218

Telecommunications

   2,751,826

Compliance Research

   3,046,004

Electronic Tax Administration

         6,759

  Total Amount Spent

                         $144,000,000

Source:  The Automated Financial System report for the Earned Income Credit appropriation (0917) for Fiscal Year 2000. 

*We did not verify the accuracy or reliability of the data in this report.

 

Appendix VI

 

Management’s Response to the Draft Report

 

The response was removed due to its size.  To see the complete response, please go to the Adobe PDF version of the report on the TIGTA Public Web Page.