Better Controls Are Needed to Ensure Appropriated Funds Are
Used to Improve the Application of the Earned Income Credit
November 2001
Reference
Number: 2002-40-020
This report has cleared the Treasury Inspector General for Tax Administration disclosure review process and information determined to be restricted from public release has been redacted from this document.
November 30, 2001
MEMORANDUM FOR COMMISSIONER, WAGE
AND INVESTMENT DIVISION
FROM: Pamela J. Gardiner /s/ Pamela J.
Gardiner
Deputy Inspector General for Audit
SUBJECT: Final Audit Report - Better Controls Are Needed to Ensure Appropriated Funds Are Used to Improve the Application of the Earned Income Credit (Audit # 200140029)
This
report presents the results of our review to determine if the Internal Revenue
Service (IRS) expended Earned Income Credit (EIC) appropriated funds for
issues, programs, and projects not related to the EIC.
The
Congress has been concerned with the IRS’ ability to administer the EIC. In 1997, the Congress enacted legislation
that authorized the IRS to spend a total of $716 million over a 5-year period
for the improved application of the EIC.
The 5-year period began in Fiscal Year (FY) 1998.
Each
year, the IRS spends over $100 million appropriated by the Congress to help
ensure that eligible taxpayers claim the EIC and to reduce overclaims and
fraud, waste, and abuse. The IRS
established the EIC Program Office to administer the EIC appropriation and oversee
the EIC-related activities of IRS functions involved in efforts to ensure the
efficient application of the law; to increase participation of eligible
taxpayers; and to reduce fraud, waste, and abuse. Each year, the Program Office develops a plan that outlines how
the EIC funds will be used. However,
the IRS does not have an effective process in place to ensure that the
expenditure of the EIC appropriation is only for EIC issues, programs, and
projects. Our analysis of the total
labor expenses for 2 IRS functions and a judgmental sample of the IRS’
equipment purchases for FY 2000 and the first quarter of FY 2001 identified
approximately $28 million in questionable expenses.
The
IRS is scheduled to receive $146 million in EIC funds in FY 2002, the last year
of the current 5-year appropriation.
Without effective controls in place to assure the Congress that the
funds are being spent appropriately, the IRS is at risk that future
appropriation funding beyond FY 2002 could be in jeopardy. We recommended that the IRS establish
procedures to ensure that funds appropriated by the Congress for the improved
application of the EIC are used for that purpose.
The
IRS took corrective action on our recommendation. However, we believe the corrective action only strengthens
controls for the functions’ requests and authorizations to expend EIC
funds. The corrective action does not
include conducting periodic reviews of actual functional EIC expenditures to
ensure they are EIC related. We believe
these reviews are critical to ensuring EIC funds are used for EIC
purposes. The response also does not
address maintaining reliable data to determine how much of the IRS’ purchases
should be paid for using EIC funds. We
believe our recommendation to the Commissioner, Wage and Investment Division,
that addresses this issue is still valid.
The
IRS disagreed with the value of our reported outcome that $28 million of EIC
funds were used for questionable labor and equipment purchases. However, the IRS did agree with our
statements that not all the expenses we reviewed were directly related to the
EIC. Therefore, until the IRS has
sufficient information to determine how much of these items are directly
related to the EIC, we believe our outcome measure is still valid.
IRS
management’s comments have been incorporated into the report, where
appropriate, and the full text of their comments is included as an
appendix. We have also addressed
specific points in the report.
Copies of this report
are also being sent to the IRS managers who are affected by the report recommendation. Please contact me at (202) 622-6510 if you
have questions or Michael Phillips, Acting Assistant Inspector General for
Audit (Wage and Investment Income Programs), at (202) 927-7085.
Appendix I – Detailed Objective, Scope, and Methodology
Appendix II – Major Contributors to This Report
Appendix III – Report Distribution List
Appendix IV – Outcome Measures
Appendix V – Fiscal Year 2000 Functional Expenditures Using the Earned Income Credit Appropriation
Appendix VI – Management’s Response to the Draft Report
The Earned Income Tax Credit
(EIC) is a refundable tax credit created in 1975 to offset the impact of Social
Security taxes on low-income families and to encourage them to seek employment
rather than welfare. The Congress
assigned responsibility to the Internal Revenue Service (IRS) to administer the
EIC. The IRS defined this role as
ensuring the effective application of the law; achieving full participation of
eligible taxpayers; and reducing overclaims and fraud, waste, and abuse. In September 2000, the IRS reported that
$7.8 billion in EIC claims should not have been paid in 1998 for Tax Year (TY)
1997.
The Congress has been
concerned with the IRS’ ability to administer the EIC. In 1997, the Congress enacted legislation
that authorized the IRS to spend a total of $716 million over a 5-year period
for the improved application of the EIC.
The 5-year period began in Fiscal Year (FY) 1998.
The IRS established the EIC
Program Office to administer the EIC appropriation and to oversee the
EIC-related activities of IRS functions involved in efforts to ensure the
efficient application of the law; to increase participation of eligible
taxpayers; and to reduce fraud, waste, and abuse. Each year, the Program Office develops a plan that outlines how
the EIC funds will be used. Items the
EIC funds are used for include:
·
Improvement of enforcement efforts.
·
Improvement of education and outreach activities.
·
Enhancement of computer capabilities to identify and
select questionable EIC claims.
During FY 2000, the IRS
received and planned to spend $144 million in appropriated funds on the
following items:
Fiscal
Year 2000 EIC Planned Expenditures
|
Item |
Amount |
|
Labor
·
Cash Awards ·
Availability Pay ·
Overtime and Holiday Pay ·
Pay Differential ·
Salaries ·
Personnel Benefits ·
Separation Pay Total
Labor |
$155,870 1,705,525 5,338,664 30,464 77,963,724 20,132,076 80,322 $105,406,645 |
|
Travel |
1,699,325 |
|
Automated
Data Processing Equipment, Software, and Operational Costs |
22,057,352 |
|
Telecommunication |
4,325,066 |
|
Services
and Supplies |
10,511,612 |
|
TOTAL |
$144,000,000 |
Source: The Automated Financial System (AFS) report for the EIC appropriation (0917) for FY 2000.
See Appendix V for more detailed information on EIC spending by the IRS functions.
During FY 2001, the IRS was appropriated $145
million in funds and is using it to
administer approximately $32 billion in EIC claims expected to be paid to
taxpayers in 2001. The IRS is scheduled
to receive $146 million in EIC funds in FY 2002, the last year of the current
5-year appropriation.
In March 2001, the Treasury Inspector General for
Tax Administration (TIGTA) reported that the IRS did not adequately validate
its EIC results information, causing the inaccurate reporting of the use of EIC
appropriation funds to the Congress.
IRS management agreed with our recommendation and planned to take
corrective actions to verify the adequacy of information submitted by the
functions. We conducted this review as
a follow-up assessment of the expenditure of appropriated funds.
This review was conducted in the National
Headquarters, the EIC Program Office, the Taxpayer Advocate Service (TAS),
Criminal Investigation (CI) office, Information Technology Services, and Wage
and Investment (W&I) Division in the Stakeholder Partnership, Education,
and Communication function between October 2000 and June 2001. The audit was conducted in accordance with Government Auditing Standards.
Detailed information on our audit objective, scope,
and methodology is presented in Appendix I.
Major contributors to the report are listed in Appendix II.
The IRS does not have an effective process in place
to ensure that the expenditure of the EIC appropriation is only for EIC issues,
programs, and projects. We analyzed the
total labor expenses for two IRS functions and a judgmental sample of the IRS’
equipment purchases for FY 2000 and the first quarter of FY 2001. In addition, we analyzed a judgmental sample
of 336 travel vouchers totaling approximately $269,000 in FY 2000
expenditures.
The IRS correctly expended the $269,000 for
EIC-related travel expenses for the vouchers we reviewed. However, we determined that the IRS spent
approximately $28 million (labor and equipment purchases) of the EIC funds on
items that could be questioned by the Congress and other stakeholders as being
unrelated to the application of the EIC.
Specifically we found:
$9.6 million in questionable equipment purchases
The IRS spent approximately $30 million in FY 2000 and the first quarter of FY 2001 of EIC appropriated
funds to purchase video materials, computer equipment, software,
telecommunication equipment, and publications. While some of these purchases were related
to the application of the EIC, our review of 46 of 68 purchases identified
approximately $9.6 million in questionable items.
·
Approximately
$557,000 was spent to produce a Lamaze video, entitled You and Your Baby, and other related materials. The video was purchased by the Social
Security Administration (SSA) using EIC appropriated funds to ensure parents
know the importance of acquiring Social Security Numbers for their newborn
babies. While the video briefly
mentions the importance of acquiring SSNs, the video is primarily an
infomercial advertising various commercial products and their use (for example,
a breast pump, bottles for formula, and disposable diapers). Therefore, we do not believe this purchase
should have been made using EIC funds.
·
Approximately
$7 million was spent to purchase computer equipment for various IRS volunteer
programs to assist low-income taxpayers.
These programs helped taxpayers to prepare and file their Tax Year 2000
tax returns. The IRS was aware that not
all of the tax returns prepared with these computers had EIC issues but could
not effectively estimate the number of assisted taxpayers that would have EIC
issues. Documentation provided by the
IRS showed the main reasons for purchasing these computers were to support the
IRS Restructuring and Reform Act of 1998 goal of having 80 percent of all tax
and information returns filed electronically by 2007 and to increase the
accuracy of tax returns prepared by volunteers. Documentation showed no specific relationship to the EIC that
justified the use of EIC funds for this purchase. Therefore, we do not believe these reasons justify using EIC
funds for this purchase. The documentation showed the EIC funds
were to be used to purchase laptop computers, portable laser printers, data
projectors, and supplies for the increased number of volunteer program sites
that offer electronic filing. The IRS
documentation did not specify that the purchases were made to solely focus on
assisting taxpayers with EIC issues.
·
Approximately
$2 million was spent to purchase computer equipment and software that is used
to test the system used by employees to review tax returns for fraud
potential. IRS personnel informed our
auditors that this equipment is also used to test other systems that are not
related to the EIC. Also, employees
that use this system do not track the number of returns reviewed that have the
EIC. Based on these discussions and our
analysis of various IRS functional activity reports (including correspondence
between the functions and the EIC Program Office), we could not determine without
reliable data how much of the $2 million spent for this equipment and software
was directly related to the EIC.
·
Approximately
$39,000 was spent to purchase computer software that was used to prepare
taxpayer correspondence prior to mailing.
IRS personnel informed our auditors that this software is used for EIC
correspondence as well as other mailings.
We believe that EIC funds should not have been used to pay for this
software. Documentation provided by the IRS showed
that over 1.7 million EIC specific notices and letters were issued to taxpayers
during Calendar Year (CY) 2000. The
documentation also showed that over 50 million non-EIC specific notices,
letters, and tax packages were mailed to taxpayers during CY 2000. While some of the cost to purchase the
computer software was related to the application of the EIC, we believe that
EIC funds should not have been used to pay for the entire cost of the software.
$18.4
million in unsupported labor expenses
The IRS spent approximately $18.4 million in
appropriated funds for labor expenses during FY 2000 and the first quarter of
FY 2001 in 2 of its functions that we selected for review (see below). While some of
these expenses were related to the application of the EIC, neither function had
sufficient data for us to determine how much of the $18.4 million was directly
related to the EIC.
·
Approximately
$16.2 million of the EIC appropriation was spent by the IRS’ CI Fraud Detection
Centers (FDC) to review returns in order to identify potentially fraudulent EIC
tax returns, refund schemes, and questionable EIC tax return preparers. The FDCs also spent approximately $9.2
million in labor expenses that were not paid by the EIC appropriation.
While some of the expenses paid by both appropriations were related to the EIC, the CI function does not track the number of tax returns reviewed that contain the EIC. Therefore, the TIGTA could not determine how much of these expenses were directly related to the EIC. Also, during FY 2000 and the first quarter of FY 2001, the CI function did not conduct operational reviews to ensure the expenses charged to the appropriation were related to the EIC.
·
Approximately
$2.2 million was spent by the IRS’ TAS Offices to assist taxpayers with
EIC-related problems when the normal processes for resolution failed. At the time of our review, there was no data
available for the TIGTA or the TAS to determine how much of these expenses were
directly related to the EIC. Also,
during FY 2000 and the first quarter of FY 2001, the TAS did not conduct
operational reviews to ensure the expenses charged to the appropriation were
related to the EIC. However, the TAS did conduct an
inventory analysis that reflected its was underreporting the number of EIC
cases and time expenditures in the IRS financial system.
The IRS correctly expended EIC appropriated funds for travel expenses
The IRS spent approximately $1.5 million
in appropriated funds for travel expenses.
We reviewed a judgmental sample of 336 travel vouchers totaling
approximately $269,000 and found that expenses were directly related to EIC
issues.
Federal
Laws and Internal Processes
Federal law states that, “appropriations shall be
applied only to the objects for which the appropriations were made except as
otherwise stated by law.” The Standards
for Internal Control in the Federal Government state that “internal control
systems are to provide reasonable assurance that the objectives of the system
will be accomplished.” The Federal
Managers’ Financial Integrity Act requires that revenues and expenditures
applicable to agency operations are recorded and accounted for properly so that
accounts and reliable financial and statistical reports may be prepared and
accountability of the assets may be maintained.
The EIC Program Office is responsible for the
initial approval of activities and initiatives that will be paid for using EIC
funds. Once approved, the IRS functions
are given their portion of the EIC funds to be spent on EIC activities. The functions use their normal procedures
for purchasing and approving items.
Contributing
Factors
The IRS management and oversight process for the EIC
appropriated funds does not include periodic review of functional expenditures
because the EIC Program Office believed that it was prohibited from conducting
such reviews. Instead, EIC Program
Office management relied on the functional offices that requested and received
funds to ensure they were being spent appropriately. To maintain some oversight, the EIC Program Office used periodic
conference calls with the functions to discuss functional planning, concerns,
issues, and use of the EIC funds. During our review, the EIC Program
Office announced a planned budget execution review of appropriation funds used
during the period of October 1, 2000, through May 25, 2001. As of the date of this report, the IRS had
not completed this review.
For FYs 2000 and 2001, the IRS
has been appropriated $289 million to improve the application of the EIC, but
it cannot be certain that all funds were or will be spent for EIC-related
items. The IRS’ adherence to the law could be questioned if EIC appropriated funds were
used for items that are not related to the EIC.
Without reliable information
or an effective process to oversee the spending of the funds, the IRS cannot
assure that it has a clear and accurate picture of whether the funds were spent
appropriately nor can it make informed decisions about the application of the
EIC and the billions of dollars in future EIC claims.
1.
The
Commissioner, W&I Division, should establish procedures to ensure that
funds appropriated by the Congress for the improved application of the EIC
are used for that
purpose. These procedures should
include providing guidance to the appropriate functions on using the
EIC-related funds for expenditures, maintaining reliable data, and conducting
periodic reviews of the expenditures to ensure they are being used for
EIC-related items.
Management’s Response: The EIC Program Office redesigned the form used to request the
realignment of EIC funds and to request additional resources. The EIC Program Office now requires
additional coordination and approvals before authorizing the expenditure of EIC
funds. The revised form and procedures
have been placed on the Chief Financial Officer website in the FY 2002
Financial Operating Guidelines and discussed with the functional EIC
coordinators via conference call.
The IRS disagreed with the value of our reported
outcome that $28 million of EIC funds were used for questionable labor and
equipment purchases. The IRS’ basis for
disagreement was the benefits to tax administration derived from the functional
use of EIC funds. Examples of these
benefits include a public information campaign, increased number of
electronically filed returns, and cost savings from postal discounts and
incentives.
Office of Audit Comment: The IRS’ corrective action only strengthens functional controls
to request and obtain authorization to expend EIC funds. The corrective action does not include
conducting periodic reviews of actual functional EIC expenditures to ensure
they are EIC related. We believe these
reviews are critical to help ensure EIC funds are used for EIC purposes. If not already started, we suggest the EIC
Program Office conduct the reviews mentioned in the body of the report and
ensure it includes an analysis of actual EIC expenditures to ensure they are
EIC related.
The IRS also needs to have reliable data to determine how much of its purchases should be paid for using EIC funds. As stated in the report, we could not always determine how much of a purchase was EIC related because the IRS did not have data showing this information. If these data are not available, we believe the IRS should pro-rate purchases that involve non-EIC use rather than paying for 100 percent of the purchase with EIC funds. Therefore, we believe our recommendation to the Commissioner, W&I Division, that addresses this issue is still valid.
While the IRS’ basis for disagreeing with our $28 million outcome was the derived benefits to tax administration, it did agree that not all the expenses we reviewed were directly related to the EIC. As stated above, the IRS did not always have information to determine how much of the purchases were EIC related. Therefore, we believe our $28 million outcome in questionable EIC purchases and labor charges is still valid.
Appendix I
Detailed Objective,
Scope, and Methodology
Our
overall objective was to determine if the Internal Revenue Service (IRS)
expended Earned Income Credit (EIC) appropriated funds for issues, programs,
and projects not related to the EIC. To achieve this objective, we
conducted the following tests:
I. Determined if the EIC Program Office had controls to monitor and track funds to ensure the funds expended were EIC related.
A.
Interviewed
EIC Program Office and functional IRS personnel (the Taxpayer Advocate Service
(TAS), Criminal Investigation (CI) office, Information Technology Services, and
the Stakeholder Partnership, Education, and Communication function) to identify
roles and responsibilities related to the EIC appropriation.
1.
Identified
tools used to track EIC expenditures.
2.
Obtained
and reviewed the EIC Program Plan for Fiscal Years (FY) 2000 and 2001 to
identify initiatives planned by the various IRS functions.
B.
Reviewed
the EIC methodology used by budget execution personnel to calculate
direct/indirect expenditures captured on the Automated Financial System (AFS)
reports.
C.
Obtained
and reviewed AFS reports for FY 2000 and the first quarter of FY 2001 to identify
EIC obligation and expenditure amounts.
1.
Stratified
AFS reports to determine functional direct/indirect charges, spending office,
and types of expenditures.
2.
Stratified
AFS reports to identify and separate labor/non-labor charges by function and spending
office.
II.
Determined
if IRS functions had controls to track funds to ensure the funds expended were
EIC related.
A.
Reviewed
travel vouchers to determine if expenses were EIC related.
1.
Obtained
a download from the Travel Reimbursement and Accounting System (TRAS) and
identified FY 2000 travel expenditures charged to the EIC appropriation.
2.
Stratified
TRAS data to identify travel expenditures by employee, function, and office.
3.
Selected
a judgmental sample of 336 of 4,950 travel vouchers submitted during FY 2000.
These vouchers were selected from 8 offices that had the highest total
EIC-related travel expenses within the respective functions and regions. An additional office was selected because of
its geographical location to auditors.
From these offices, we judgmentally selected employees according to
geographical location that had total EIC-related travel expenses greater than
$1,000.
4.
Reviewed
the 336 travel vouchers to determine if the travel was related to the EIC. For 155 vouchers where we could not make a
determination, we reviewed supporting documentation submitted by employees or
management officials to determine if expenses were EIC related.
5.
Discussed
questionable vouchers with the IRS to determine why items were charged to the
EIC appropriation.
B.
Determined
if charges for equipment, supplies, and software were for EIC-related items.
1.
Obtained
a download from the Requisition Tracking System (RTS) and identified 66 FY 2000
requisitions and 2 first quarter of FY 2001 requisitions that were charged to
the EIC appropriation.
2.
Selected
and reviewed a judgmental sample of 46 requisitions (45 FY 2000 and 1 first
quarter of FY 2001). We selected our
sample based on our ability to readily determine how the items purchased
related to the EIC.
3.
Visited
and held discussions with functional offices (including Information Technology
Services and Stakeholder Partnership, Education, and Communication) to
determine if the items purchased were being used for EIC-related issues.
4.
Discussed
questionable purchases with the IRS to determine why items were charged to the
EIC appropriation.
C.
Determined
if $16.2 million in CI Fraud Detection Center labor expenditures for FY 2000
and the first quarter of FY 2001 were EIC related.
1.
Interviewed
CI personnel to determine specific roles, responsibilities, and tools/methods
used to track labor expenditures and ensure the expenditures were EIC related.
2.
Obtained
and reviewed AFS reports to identify EIC obligation and expenditure amounts.
3.
Obtained
and reviewed functional activity reports to determine the amount of EIC-related
work completed by the FDCs.
4.
Determined
if the CI function conducted operational reviews of EIC expenditures.
D.
Determined
if $2.2 million in TAS labor expenses for FY 2000 and the first quarter of FY
2001 were EIC related.
1.
Interviewed
TAS personnel to determine specific roles, responsibilities, and tools/methods
used to track labor expenditures and ensure the expenditures were EIC related.
2.
Obtained
and reviewed AFS reports to identify EIC obligation and expenditure
amounts.
3.
Obtained
and reviewed data from the Taxpayer Advocate Management Information System (TAMIS) to determine the amount of
EIC-related work completed by the TAS offices.
4.
Determined
if the TAS conducted operational reviews of EIC expenditures.
Appendix II
Michael Phillips, Acting Assistant Inspector General for Audit
(Wage and Investment Income Programs)
Susan Boehmer, Director
Deborah Glover, Audit Manager
Linda Bryant, Senior Auditor
Deborah
Carter, Senior Auditor
Frank
Jones, Senior Auditor
Robert Baker, Auditor
Lena Dietles, Auditor
Kathy Henderson, Auditor
Appendix III
Commissioner N:C
Earned Income Tax Credit Program Office W:EITC
Director, Strategy and Finance
W:S
National Taxpayer Advocate
TA
Chief
Information Technology Services M:I
Chief,
Criminal Investigation CI
Chief Counsel CC
Director, Legislative Affairs
CL:LA
Director, Office of Program Evaluation and Risk Analysis N:ADC:R:O
Office of Management Controls
N:CFO:F:M
Audit Liaisons:
Earned Income Tax
Credit Program Office W:EITC
National Taxpayer
Advocate TA
Chief Information Technology
Services M:I
Chief, Criminal
Investigation CI
Appendix IV
This
appendix presents detailed information on the measurable impact that our
recommended corrective actions will have on tax administration. These benefits will be incorporated into our
Semiannual Report to the Congress.
Type
and Value of Outcome Measure:
·
Protection
of Resources and Reliability of Information - Potential; $28 million of Earned
Income Credit (EIC) appropriated funds (see Page 3).
Methodology
Used to Measure the Reported Benefit:
We
calculated the $28 million as follows:
|
ITEM |
AMOUNT |
|
Video
Materials and Related Publications |
$ 557,000 |
|
Computer
Equipment Used to Test Management Information Systems |
$ 2,017,969 |
|
Computer
Equipment Used for Volunteer Programs |
$ 7,000,000 |
Computer
Software for Addressing and Mailing Correspondence
|
$ 39,000 |
|
Criminal
Investigation (CI) Fraud Detection Centers (FDC) Labor Charges |
$16,200,000 |
|
Taxpayer Advocate Service (TAS) Labor Charges |
$ 2,200,000 |
|
TOTAL |
$28,013,969 |
See details below for calculations for each of the
above items.
Video Materials and Related Publications - $557,000. This is the amount the Internal Revenue
Service (IRS) provided for a Lamaze video and other related materials and
publications.
Computer Equipment Used to Test Management
Information Systems - $2 million. The total cost
of this equipment was $2,017,969.
Computer Equipment Used for Volunteer Programs - $7 million. This is the actual cost for this computer
equipment. Without a process for
identifying reliable information regarding the number of taxpayers assisted
involving the EIC, the IRS cannot ensure that these funds were used to improve
the application of the EIC.
Computer Software for Addressing and Mailing
Correspondence
- $39,000. This is the actual cost of this
software.
Criminal Investigation FDC Labor Charges - $16.2 million. This is the actual amount of the labor costs for Fiscal Year (FY) 2000 and the first quarter of FY 2001 paid by the EIC appropriation. The FDCs also spent approximately $9.2 million in labor expenses that were not paid by the EIC appropriation. While some of these expenses were related to the EIC, we are claiming the entire amount paid by the EIC appropriation as an outcome because the CI function did not have data available on the number of EIC returns reviewed. Therefore, we could not determine how much of the $25.4 million was directly related to the EIC.
Taxpayer Advocate Labor Charges - $2.2 million. This is the actual amount of the labor costs for FY 2000 and the first quarter of FY 2001. We are claiming the entire amount as an outcome because the TAS did not have data available regarding the number of taxpayers assisted involving the EIC. Therefore, we could not determine how much of the $2.2 million was directly related to the EIC.
The IRS may incur additional costs to incorporate
additional procedures to ensure labor expenses are related to the EIC.
Appendix V
Fiscal Year
2000 Functional Expenditures Using the Earned Income Credit Appropriation
|
Function |
Amount Spent* |
|
Communication and Liaison |
$ 1,458,153 |
|
Financial Operations |
997,846 |
|
Submission Processing |
13,187,710 |
|
Problem Resolution |
1,017,256 |
|
Taxpayer Service Walk-In |
3,601,817 |
|
Taxpayer Education |
1,625,333 |
|
Criminal Investigation |
27,161,739 |
|
Examination |
12,375,942 |
|
Chief Counsel |
976,859 |
|
Appeals |
1,465,754 |
|
Customer Service |
50,196,784 |
|
Information Systems |
24,130,218 |
|
Telecommunications |
2,751,826 |
|
Compliance Research |
3,046,004 |
|
Electronic Tax Administration |
6,759 |
|
Total Amount Spent |
$144,000,000 |
Source: The Automated Financial System report for the Earned Income Credit appropriation (0917) for Fiscal Year 2000.
*We did not verify the accuracy or reliability of the data in this report.
Appendix VI
Management’s
Response to the Draft Report
The response was removed due to its size. To see the complete response, please go to
the Adobe PDF version of the report on the TIGTA Public Web Page.