Audit Reports - FY2003 - No Script

SEP 2003 | AUG 2003 | JUL 2003 | JUN 2003 | MAY 2003 | APR 2003
MAR 2003 | FEB 2003 | JAN 2003 | DEC 2002 | NOV 2002 | OCT 2002

September 2003

Report NumberReport Details and Links
200320220The Information Technology Services Organization Needs to Complete Its Business Resumption Planning
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200310187The National Taxpayer Advocate Could Enhance the Management of Systemic Advocacy Resources
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20031c215Audit of Final Vouchers, TIRNO-95-D-00063
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200320219The Cost and Schedule Estimation Process for the Business Systems Modernization Program Has Been Improved, but Additional Actions Should Be Taken
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200320208Annual Assessment of the Business Systems Modernization Program
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Management Response

200310218Interest and Penalties for Taxpayers Affected by Natural Disasters Are Not Always Prevented or Abated
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200310217The Tax Exempt and Government Entities Division Should Pursue Additional Methods to Identify Potential Fraudulent Activities
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200310212Information on Employee Training Is Not Adequate to Determine Training Cost or Effectiveness
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200330197The Process for Notifying Taxpayers Regarding Their Elections to File As Small Business Corporations Should Be Improved
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200320211Key Security Controls of the Currency and Banking Retrieval System Have Not Been Implemented
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200310210The Tax Fraud Hotline Has Not Been an Effective Source for Criminal Tax Investigations
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200310200Clarifying Goals and Refining Processes Would Improve the Employee Plans Risk Assessment Program
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200310213Improvements Are Needed in the Process and Information Used to Manage Workers’ Compensation Claims
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200310201Lead Development Centers Do Not Significantly Contribute to Increases in Legal Source Cases
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20031c207Audit of the Contractor’s General Services Administration Time and Materials Labor Practices
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200330196More Effective Actions Can Be Taken When Collecting Accounts of Defunct Businesses
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200320178Testing Practices for Business Systems Modernization Projects Need Improvement
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200310204Additional Emphasis Is Needed to Reduce the Burden for Tax Exempt and Government Entities Division Customers During Returns Processing
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200310202Appeals Could Take Additional Actions to Improve the Timeliness of Collection Due Process Cases
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200340216Toll-Free Tax Law Assistance to Taxpayers Is Professional and Timely, but Improvement Is Needed in the Information Provided
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200320209The Modernization, Information Technology and Security Services Organization Needs to Take Further Action to Complete Its Human Capital Strategy
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Management Response

20031c205Report on Audit of Direct and Indirect Costs for Contractor’s Fiscal Year 2002
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20031c206Report on Audit of Cost Accounting Standard 410, Allocation of Business Unit General and Administrative Expenses to Final Cost Objectives
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200330199Preparations Were Successful for Implementation of Two New Business Tax Credits
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200330195Procedures for Granting Installment Agreements to Self-Employed Taxpayers Can Be Improved
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200330174Current Trends in the Administration of International Transfer Pricing by the Internal Revenue Service
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200310190Additional Strategies Are Needed to Ensure the Employee Plans Compliance Resolution System Will Accomplish Its Intended Purposes
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20031c192Labor Floor Checks for Fiscal Year 2003
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200340193Fiscal Year 2003 Statutory Audit of Compliance With Notifying Taxpayers of Their Rights When Requested to Extend the Assessment Statute
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200330186Some Automated Collection System Business Results Have Recently Improved, but More Emphasis on Nonfilers Is Needed
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200310191Substantial Efforts Were Made to Manage the Increased Telephone Call Demand, but Additional Actions Are Needed to Address Continued Increases
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200340198Taxpayer Assistance Center Employees Continued to Improve the Accuracy of Answers to Tax Law Questions During May and June 2003
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200330182Continued Progress Is Needed to Improve the Centralized Offer in Compromise Program
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200330175A Reliable Management Information System Is Needed Before Making Funding Decisions to Address Underreporting of Taxes on Employer’s Quarterly Tax Returns
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200310194Audit of Personnel Classification Support Services Contract
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200330173Improved Screening of Potentially Fraudulent Employment Tax Refunds Would Reduce Significant Processing Delays for Legitimate Refunds
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200310184Employee Misconduct Allegations Were Accurately Reported
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August 2003

Report NumberReport Details and Links
200340180More Information Is Needed to Determine the Effect of the Automated Underreporter Program on Improving Voluntary Compliance
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200330183Improvements Are Needed to Ensure Large Dollar Manual Refunds Are Issued Accurately and Timely
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200310179Requirements Definition of the Integrated Financial System
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200310155Suspension of Interest and Failure-to-Pay Penalties Were Not Always Calculated Correctly for Tax Credits
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200310171Taxpayers’ Refund Claims Received Near the Refund Statute Expiration Date Were Appropriately Processed, but Enhancements Could Be Made
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200340185More Information Is Needed to Determine the Effect of the Discretionary Examination Program on Improving Service to All Taxpayers
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200330176Interest Paid to Large Corporations Could Significantly Increase Under a Proposed New Revenue Procedure
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200310181The Accuracy of the Federal Activities Inventory Can Be Improved
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20031c189Audit of Final Vouchers, TIRNO-95-D-00063
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20031c188Audit of Accounting System and Related Internal Controls
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20031c168Agreed-Upon Procedures for Subcontract Number S800603, Prime Contract Number TIRNO-99-D-00001
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20031c167Incurred Costs Audit for Fiscal Year 2001
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200310170Inadequate Planning Leads to Costly Enterprise License Agreements for Software
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200310164Opportunity for Improvement Exists for Compliance With the Freedom of Information Act and Related Procedures
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200310141The Tax Exempt and Government Entities Division Could Improve the Efficiency of Its Advance Ruling Follow-Up Process
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200310177Procedures Established to Ensure Compliance With the Rural Development Act of 1972 Were Not Consistently Followed
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200330169Processing Changes Would Enhance Service to Taxpayers Filing Amended U.S. Corporation Income Tax Returns
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200310172Tax-Exempt Bond Examination Results Are Used to Focus Customer Education Programs
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200330160The Offshore Credit Card Project Shows Promise, but Improvements Are Needed to Ensure That Compliance Objectives Are Achieved
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200340165Improvements Are Needed to Ensure Individual Taxpayers Have an Easy, No-Cost Option to e-file Their Tax Returns
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20031c166Report on Audit of Direct and Indirect Costs for Fiscal Year 2002
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200340158Trends in Customer Service in the Taxpayer Assistance Centers Continue to Show Procedural Causes for Inaccurate Answers to Tax Law Questions
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200340163Limited English Proficient Taxpayers Need Improved Written Products to Help Them Understand and Comply With Tax Laws
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200330162The Regulations for Granting Extensions of Time to File Are Delaying the Receipt of Billions of Tax Dollars and Creating Substantial Burden for Compliant Taxpayers
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Management Response | Audit Comment

200330152The New Process for Managing Requests for Tax Records During Examinations of Large Businesses Can Reduce Taxpayer Burden if Implemented Consistently
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200340159The Internal Revenue Service Should Expand the Successful Automation of Payment Processing to Include Additional Documents
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200320161Improvements to the Modernized Infrastructure Are Needed to Support the Deployment of Business Systems Modernization Projects
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Management Response | Audit Comment

July 2003

Report NumberReport Details and Links
200340157Taxpayer Assistance Center Employees Improved the Accuracy of Answers to Tax Law Questions but Answered Some Questions Beyond Their Level of Training
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200320151The Implementation of Software Products to Manage and Control Computer Resources Needs Improvement
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200310156Appeals Complied With the Legal Requirements for Collection Due Process and Equivalent Hearings
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200310154Despite Increased Accountability, Improved Control Is Needed Over Union Time
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20031c150Report on Compliance With Requirements Applicable to Major Programs and on Internal Control Over Compliance in Accordance With the Office of Management and Budget Circular A-133, Fiscal Year 2002, TIRNO-99-D-0005
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20031c149Report on Audit of Compliance With Cost Accounting Standard 404,Capitalization of Tangible Assets
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20031c148Report on Audit of Compliance With Cost Accounting Standard 408, Accounting for Costs of Compensated Personal Absence
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20031c145Budget System and Financial Control Audit
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200330147Controls Over the Employer Abatement Program Cases Can Be Improved
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Management Response

200330146Tax Returns With the Potential for Unreported Income Are Being Identified, but Some Challenges Still Exist With the Program
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200310138Three Violations of the Fair Debt Collection Practices Act Resulted in Administrative Actions
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200330143The Practitioner Priority Service Was Successful in Its First Year of Operation, but Action to Reduce Caller Wait Time Is Needed
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200330142The Internal Revenue Service Acted on Recommendations to Help Farmers Receive the Intended Benefit of the Farm Income Averaging Provision
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20031c144Audit of Adequacy and Compliance of Disclosure Statement Revision 13, Dated April 2, 2003; Effective January 1, 2003
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200320118Security Over Computers Used in Telecommuting Needs to Be Strengthened
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200310140Systems Acceptability Testing for the Tax Exempt Determination System Was Planned and Executed As Intended
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June 2003

Report NumberReport Details and Links
200340139Opportunities Exist to Improve the Administration of the Earned Income Tax Credit
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200340136Improvements Are Needed to Ensure Innocent Spouse Claims Are Accurately and Timely Processed
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200320127Security Testing and Certification of the Modernized Infrastructure Needs to Be Strengthened
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200340129The Internal Revenue Service Does Not Have Controls Over Manual Levies to Protect the Rights of Taxpayers
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200310137Imminent Assessment Statute Expiration Cases for Exempt Organizations Are Adequately Monitored, but Management Can Better Adhere to Controls at the Group Level
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200330132Budget Issues Are Delaying the Expanded Use of Predictive Dialer Systems for Contacting Delinquent Taxpayers
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200310116Oversight of Streamlined Critical Pay Authority Could Be Improved
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200310134The Structures of the Internal Revenue Service and the National Treasury Employees Union Are Not Effectively Aligned
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200340126Taxpayers Were Assessed Additional Tax for Advance Earned Income Credit Payments Not Received
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200340131Fiscal Year 2003 Statutory Review of Restrictions on Directly Contacting Taxpayers
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200320133Inappropriate Personal Use of the Internet Jeopardizes the Security and Privacy of Taxpayer Data
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20031c130Follow-Up Audit on Estimating System and Internal Controls
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200340135Not All Available Information Was Considered When Self-Employment Income Was Examined During the Fiscal Year 2000 Earned Income Tax Credit Initiative
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200330113The Collection Inventory Replacement Initiative Was Generally Effective; However, Additional Attention Is Needed
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May 2003

Report NumberReport Details and Links
200340124Additional Effort Is Needed to Prevent Taxpayers’ Personal Exemptions and Tax Credits From Being Erroneously Denied
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200330123New Regulations Are Needed to Take Full Advantage of the Opportunities Offered by Filing Large Corporate Income Tax Returns Electronically
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200330111The Internal Revenue Service Has Opportunities to Provide Hearing- and Speech-Impaired Taxpayers With Easier Access to Toll-Free Telephone Services
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20031c121Follow-Up Audit on Information Technology System General Internal Controls
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200340125Improvements Are Needed in the Oversight and Administration of the Low-Income Taxpayer Clinic Program
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200320109End User Equipment and Services Enterprise Service Desk Efficiency and Effectiveness Can Be Improved
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Management Response | Audit Comment

200310122The Effectiveness of Management and Union Partnering Could Be Improved
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200340120Progress Was Made to Provide Taxpayers With Correct Answers to Tax Law Questions, but Improvements Are Needed to Ensure Referral Procedures Are Followed
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200320117Mainframe Computer Operations Efficiency and Effectiveness Should Be Improved
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200330114Significant Actions Were Taken to Address Small Corporations Erroneously Paying the Alternative Minimum Tax, but Additional Actions Are Still Needed
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200340115Fiscal Year 2003 Statutory Audit of Compliance With Seizure Procedures
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200330104Small Business/Self-Employed Division Management Needs to Increase Staffing Commitments to Meet Its Electronic Filing Mission
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200330097Many Taxpayers Are Paying Self-Employment Tax for Which They Receive No Social Security Credit
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200310103Project Management Techniques Need to Be Followed to Effectively Develop the Tax Exempt Determination System
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200340112Computer Programming Requests for the 2003 Filing Season Were Timely Prepared and Generally Accurate
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200320119The Security of the Integrated Collection System Needs to Be Strengthened
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200340108Controls Need to Be Improved to Ensure Accurate Direct Deposit of Tax Refunds
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200340110Fiscal Year 2003 Statutory Review of Disclosure of Collection Activity With Respect to Joint Returns
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20031c102TIRNO-00-D-00020 and TIRNO-95-D-00066 Cumulative Allowable Cost Worksheet Fiscal Years Ended June 30, 2000 and 2001
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20031c101Audit of Final Voucher TIRNO-95-D-00058, Delivery Order Number 0-7-TR-DO-TC-A23
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April 2003

Report NumberReport Details and Links
20031c085Report on Forward Pricing Direct Labor Rates Effective July 6, 2002, Through June 30, 2003
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200340105Forms and Publications for the New Education and Retirement Tax Provisions Were Addressed for the 2003 Filing Season
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200310099The Internal Revenue Service Should Closely Monitor the Small Purchase Card Program to Ensure Compliance With Established Rules and Regulations
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20031c100Audit of Final Voucher TIRNO-95-D-00058, Delivery Order Number IR-96-TREA-090530
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20031c087Estimating System Deficiencies Found During Audit of Proposed Fiscal Year 2003 Forward Pricing Labor Rates
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20031c086Assist Audit Report of Fiscal Years 1998 Through 2001 Incurred Costs on Subcontract Number 862067A
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200340098Fiscal Year 2003 Statutory Audit of Compliance With Legal Guidelines Prohibiting the Use of Illegal Tax Protester and Similar Designations
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200320095Operating System Controls on the Consolidated Mid-Range Computer Systems Can Be Improved
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200320084Improvements Are Needed to Effectively Implement the Disaster Recovery Strategy for Consolidated Mid-Range Computer Systems
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March 2003

Report NumberReport Details and Links
200340092Opportunities Exist to Expand the TeleFile Program
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200330078Trends in Compliance Activities Through Fiscal Year 2002
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200310094Improvements Are Needed in the Monitoring of Criminal Investigation Controls Placed on Taxpayers’ Accounts When Refund Fraud Is Suspected
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200310093The Equal Employment Opportunity Alternative Dispute Resolution Program Could Be Improved
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200310081Improvements to the Office of Chief Counsel’s Published Guidance Process Would Enhance Guidance Provided to Taxpayers and the Internal Revenue Service
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200310088Job Series Upgrades Were Proper, but Projected Cost Savings Could Not Be Substantiated
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200310077The Failure to Pay Penalty Is Not Always Calculated or Assessed Correctly
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200340091Dependent Database Information Is Complete and Examination Cases Are Accurately Scored
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200340090Fiscal Year 2003 Statutory Audit of Compliance With Legal Guidelines Restricting the Use of Records of Tax Enforcement Results
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200330083Bankruptcy Closing Actions Do Not Always Protect the Federal Government’s Interests and Taxpayer Rights
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200320089Adhering to Established Development Guidelines Will Help to Ensure the Customer Account Data Engine Meets Expectations
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200310079Internal Revenue Service’s Federal Financial Management Improvement Act Remediation Plan as of December 31, 2002
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200310054The Internal Revenue Service Needs to Establish an Effective Process to Accurately Identify, Record, and Report Unemployment Trust Fund Administrative Expenses
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200320082Penetration Test of Internal Revenue Service Computer Systems
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200340080Terrorist Victims' Tax Relief Refunds Were Accurate, but Some Were Delayed
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200340073Pre-Filing Season Activities to Address Specific Individual Electronic Filing Issues Were Adequately Conducted
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200330075Efforts to Develop a Successful Collection Contract Support Program Could Be Enhanced
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200330071The Internal Revenue Service Could Reduce the Number of Unnecessary Notices Sent to Taxpayers Regarding Unreported Income From Schedules K-1
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200310076Improved Oversight of the Guard Services Contract Is Needed to Ensure Compliance With Contract Terms and Conditions
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200310074The National Taxpayer Advocate Has Improved the Quality of Casework, but Continued Vigilance Is Needed to Increase Compliance With the Quality Standards
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200340072Taxpayers That Visited Taxpayer Assistance Centers in November and December 2002 Received Incorrect Answers to Some Tax Law Questions
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20031c062Report on Audit of Timekeeping Practices for Fiscal Year 2000
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20031c061Report on Audit of Proposed Fiscal Year 2001 Direct Labor Forward Pricing Rates, Full Time Accounting Factor, and Escalation Rate
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20031c060Report on Audit of Budget and Planning System Internal Controls
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20031c059Report on Outstanding Estimating System Deficiencies
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20031c058Report on Audit of Billing System Internal Controls
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200320069Improvements in the Measures Program for Information Technology Services Would Further Increase Its Value to Stakeholders
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200310068The Internal Revenue Service Should Improve the Management of Its Energy Conservation Program
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February 2003

Report NumberReport Details and Links
200320070Management of the Information Systems Budget Has Improved, but Additional Progress Can Be Made
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200320049Employee Background Investigations Were Normally Completed; However, the Contractor Employee Background Investigation Program Needs Improvement
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200310065The Exempt Organizations Examination Support Section Accurately and Timely Processed Closed Examinations, but Controls Over Case Receipt Can Be Improved
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200320067The Business Systems Modernization Quality Assurance Function Has Established a Solid Set of Policies and Procedures That Can Be Further Enhanced
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200340066Fiscal Year 2003 Statutory Review of Compliance With Lien Due Process Procedures
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20031c057Report on Noncompliance With Cost Accounting Standard 414
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20031c052TIRNO-94-D-00028, TIRNO-95-D-00048, TIRNO-95-D-00067, TIRNO-00-D-00023, TIRNO-95-D-0067, TIRNO-98-R-00001, and TIRNO-99-D-0001 Report on Examination of Direct and Indirect Costs and Rates for Fiscal Year Ended December 22, 2000
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20031c051Review of the Indirect and Other Direct Cost’s Internal Control System
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20031c050Report on Noncompliance With Cost Accounting Standards 403 and 418 Found During Contract Performance
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200340055The Internal Revenue Service Has Procedures to Ensure There Is Sufficient Trained Staff to Process Individual Income Tax Returns in 2003
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200320064Computer Security Weaknesses at State Agencies Put Federal Tax Information at Risk
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200320056Use of Unapproved Wireless Technology Puts Sensitive Data at Risk
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200320053Enhancements to the Internet Refund Project Need to Be Completed to Ensure Planned Benefits to Taxpayers Are Realized
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200320047Progress Has Been Made in Protecting Critical Assets
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200310048Significant Progress Has Been Made to Increase the Percentage of Electronic Vendor Payments
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January 2003

Report NumberReport Details and Links
20031c031Audit of Final Voucher TIRNO-95-D-00057, Task Order Number IR-95-NO-4282
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200340046Analysis of Statistical Information for Returns With Potentially Unclaimed Additional Child Tax Credit
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200340045Significant Progress Has Been Made to Provide Interpreter Services to Non-English Speaking Taxpayers in the Taxpayer Assistance Centers, but Improvements Are Needed
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200330044Actions Are Being Taken to Improve the Automated Collection System, but a More Effective Planning and Management Framework Is Needed
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Management Response

200330043The Internal Revenue Service Has Made Substantial Progress Toward Recording Calls as Part of the Quality Assurance Monitoring of its Toll-Free Telephone Assistance
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200330042The Internal Revenue Service Needs to Be Consistent and Fair When Assessing Interest and Penalties on Employers Who Misclassify Their Employees
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200330041The Examination Quality Measurement System Program Can Be Enhanced
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200330039Improvements to the Electronic Return Originator Monitoring Program Are Needed
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December 2002

Report NumberReport Details and Links
200340040Taxpayers That Visited Taxpayer Assistance Centers During September and October 2002 Received More Correct Answers to Tax Law Questions Than in Prior Months
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20031c036Audit of Final Vouchers TIRNO-95-D-00065, Task Order Numbers 0001 and 0021
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200330038Business Tax Returns Were Successfully Processed in Two Locations in 2002; However, Taxpayers Need More Information on Where to File
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200340022Improvements Are Needed to Prevent the Potential Disclosure of Confidential Taxpayer Information
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200340037Not All Available Information Was Considered When Examining Tax Returns at the Austin Campus During the Fiscal Year 2000 Earned Income Credit Initiative
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200340034The Internal Revenue Service Successfully Planned for and Executed the Rate Reduction Credit Recovery Program
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200320026The Internal Revenue Service Has Made Substantial Progress in Its Business Continuity Program, but Continued Efforts Are Needed
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20031c033Audit of Final Voucher TIRNO-95-D-00057, Task Order Number IR-96-NO-4701
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200330021Continued Progress Is Needed to Improve the Timeliness of Providing Legal Advice in Large and Mid-Size Business Division Examinations
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20031c032Audit of Final Voucher TIRNO-95-D-00057, Task Order Number IR-96-NO-3238
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20031c030Audit of Final Voucher TIRNO-95-D-00057, Task Order Number IR-96-NO-0785
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20031c029Audit of Final Voucher TIRNO-95-D-00057 Task Order Number IR-96-NO-1014
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20031c028General and Administrative Rate Application Submission
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20031c027TIRNO-95-D-00059 Incurred Costs Audit for Fiscal Year 1999
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200320035Additional Cost Savings and Increased Productivity in the Print Operation and Computer Support Function Can Be Achieved at the Campus Locations
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November 2002

Report NumberReport Details and Links
200340024Taxpayers That Visited Taxpayer Assistance Centers in July and August 2002 Received Incorrect Answers to Some Tax Law Questions
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200340023Trends in Customer Service in the Taxpayer Assistance Centers Show Procedural and Training Causes for Inaccurate Answers to Tax Law Questions
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200340025Taxpayer Rights to Appeal Federal Tax Liens Were Protected
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200330020Management Oversight of the Acceptance Agent Program Is Needed to Assure that Individual Taxpayer Identification Numbers Are Properly Issued
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200320018Improvements in the Customer Account Data Engine Pilot Plan Need to Be Considered to Help Ensure the Pilot’s Success
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October 2002

Report NumberReport Details and Links
20031c017Audit of Final Voucher TIRNO-95-D-00057, Task Order Number 0023
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20031c016Audit of Final Voucher TIRNO-95-D-00057, Task Order Number 0021
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20031c015Audit of Final Voucher TIRNO-95-D-00057, Task Order Number 0015
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20031c013Audit of Final Voucher TIRNO-95-D-00057, Task Order Number 0009
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20031c012Audit of Final Voucher TIRNO-95-D-00057 Task Order Number 0008
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20031c011TIRNO-95-D-00066 Cumulative Allowable Cost Worksheet Fiscal Years Ended June 30, 1998 and 1999
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20031c010TIRNO-95-D-00066 and TIRNO-00-D-00020 Incurred Cost Audit for Fiscal Years Ended June 30, 2000 and 2001
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20031c008TIRNO-95-D-00062 Incurred Costs Audit for Fiscal Year 2000
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200340014Response Accuracy Is Higher for the Internet Program Than for Other Options Available to Taxpayers Needing Assistance With Tax Law Questions
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200320007Analysis of Business Systems Modernization Cost, Schedule, and Functionality Performance
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20031c009TIRNO-95-D-0067, TIRNO-95-D-00048, and TIRNO-98-R-00001 Report on Examination of Direct and Indirect Costs and Rates for Fiscal Year Ended December 24, 1999
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200340006Improvements to the Questionable Form W-4 Program Are Needed to Determine Program Impact on Taxpayer Compliance
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200320019Computer Security Vulnerabilities Vary Among Internal Revenue Service Offices
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200330001Significant Efforts Have Been Made to Provide Taxpayers Better Access to the Toll-Free Telephone System, but Additional Improvements Are Needed
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200320004Physical Security Can Be Improved to Maximize Protection Against Unauthorized Access and Questionable Mail
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200340002The Internal Revenue Service Needs to Improve Oversight of Remittance Processing Operations
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200320005Many Advances Made, But Additional Emphasis is Needed on Key Initiatives in the Security Services Organization
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200320003Continued Emphasis Is Needed to Establish a Mature Intrusion Detection System
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