Treasury Inspector General for Tax Administration
April 23, 2013
TIGTA - 2013-16
Contact: David Barnes
WASHINGTON -- Measures that provide ongoing performance information to management and stakeholders are critical to sound decision-making in any organization. At the Internal Revenue Service (IRS), such information helps managers make decisions about how to fund and allocate resources to collect the estimated $360 billion from taxpayers who owe but have not paid taxes due.
A new report publicly released today by the Treasury Inspector General for Tax Administration (TIGTA) noted several favorable trends among the IRSís performance measures for its Collection Program.
For example, TIGTA found that the total dollars collected in Fiscal Year (FY) 2011 were 20 percent higher than the amount collected in FY 2009 even though there were fewer revenue officers on staff. Revenue officers also completed investigations more quickly and made trust fund penalty determinations faster in FY 2011 compared to FY 2009.
TIGTA also identified three ways that the Collection Program could enhance how it monitors, measures, and reports its accomplishments:
TIGTA recommended that the IRS ensure that customer satisfaction and employee satisfaction measures are included in all performance reports. The IRS should also establish a performance measure and target for each operational objective.
In its response to the report, the IRS agreed with TIGTAís recommendations and plans to include customer satisfaction and employee satisfaction in all performance reports. In addition, the IRS plans to assess the need for new measures or changes to existing measures to ensure proper alignment with operational goals.
Read the report.
Note: The difference between the date TIGTA issues an audit report to the Internal Revenue Service and the date TIGTA publicly releases the report is due to TIGTA's internal review process to ensure that public release is in compliance with Federal confidentiality laws.
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