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IRS Oversight Board

Public Forum

February 28, 2012

Welcome and Introductions: Paul Cherecwich, Jr., IRS Oversight Board Chair (1:00)

Panel Discussions

Panel 1: How Can Correspondence Audits be More Effective for the IRS and Less Burdensome for Taxpayers? (1:10 – 2:15)

Moderator: Ed Eck, Chair, IRSOB Operations Support Committee Panelists:


Panel 2: Customer Service Challenge: Delivering Effective Taxpayer Service in an Era of Budget Reductions (2:15 – 3:20)

Moderator: Raymond T. Wagner, Jr., Member, IRS Oversight Board Panelists:

Break (3:20 –3:30)


Panel 3: Human Capital Management Challenge: Fostering Employee Mentoring, Engagement, and Development in a Limited Budget Environment (3:30 – 4:35)

Moderator: Robert Tobias, Chair, IRSOB Operations Committee Panelists:

Meeting Information

IRS Oversight Board Public Forum Agenda
February 28, 2012
Internal Revenue Service, 7th Floor Auditorium OB
1111 Constitution Avenue, Washington DC

A Summary of Stakeholder Comments and Recommendations.