(Washington, DC) The IRS Oversight Board was pleased with the results of this year’s IRS employee survey, in which 75 percent of those who participated said they are either very satisfied or satisfied with their job; an increase from 74 percent in 2010 and a steady increase from 55 percent in 2002.
The results of the survey, which were presented to the Oversight Board at its September 27th meeting in Washington, DC, also indicated a statistically significant boost in the employee engagement index, which measures the degree of employees’ motivation, commitment and involvement in the mission of the organization. In addition, nearly 93 percent responded favorably to the statement, “The work I do is important.”
“IRS employees clearly understand that their work is important to the nation, and job satisfaction continues to grow each year. The IRS is to be commended for its successful efforts to improve employee engagement at a time when federal workers face pay freezes and agency funding reductions,” said Board Chairman Paul Cherecwich, Jr.
The Board was also briefed on the IRS’ progress on the Customer Account Data Engine 2 (CADE 2) project, which continues to move forward on time and within budget. Under CADE 2, daily account processing is scheduled to “go live” in 111 days from the day of the meeting. Once fully operating, the IRS will have the capability to update taxpayer accounts in a relational database on a daily basis, which will result in faster refunds and more timely account adjustments.
The Board was briefed on the status of the IRS FY2012 budget being considered by Congress, and the impacts to IRS performance that will result from the proposed budget reductions made by the House and Senate Appropriations Committees. The Board also met with representatives of the National Treasury Employees Union, which voiced concern that congressional budget cuts will have negative impacts on tax revenue collected by the IRS.
The Board discussed the IRS streamlined critical pay authority, which was created in the IRS Restructuring and Reform Act. It gives the IRS more flexibility to hire a small number of highly skilled employees in critical fields, such as information technology. The authority will end next summer if it is not extended, and the Board is developing recommendations about the future of this authority.
The IRS updated the Board on its enterprise risk management program, with specific emphasis on how it is evaluating risk to the 2012 filing season and the physical security of IRS employees.
In addition, the IRS briefed the Board on its strategies to develop leadership. Efforts are underway to identify, prepare and retain new and future IRS leaders.
The Board will next meet on December 12, 2011, in Washington, DC.