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Treasury Inspector General for Tax Administration

Press Release

October 14, 2010
TIGTA - 2010-62
Contact: Karen Kraushaar
(202) 622-6500

IRS Recruitment: Improvements Have Been Made; More Needs to Be Done, TIGTA Says

WASHINGTON – The Internal Revenue Service (IRS) has developed an agency-wide strategic recruitment plan to meet the challenge of replacing large numbers of retiring employees. However, additional actions are needed to help ensure that the IRS is a future employer of choice, according to a new audit report publicly released today by the Treasury Inspector General for Tax Administration (TIGTA).

Like many Federal agencies, the IRS will be challenged to replace existing talent because of a large number of expected retirements. More than a third of IRS executives are already eligible for retirement while more than half of the IRS’s 106,000 employees and managers have reached age 50 and can retire within 10 years. Many of these employees possess unique skills and institutional knowledge that will be difficult to replace.

TIGTA found that in the approximately 18 months since it completed its last audit of the IRS’s recruitment process, the IRS has taken significant actions to improve its ability to recruit qualified workers. Notably, the IRS has developed a comprehensive agency-wide recruitment strategy designed to attract outstanding candidates from diverse backgrounds to fill vacant positions, TIGTA found.

While the IRS has made significant progress, long-term commitment and focus is required, and the IRS needs to better measure and monitor program effectiveness, according to the report.

“An effective recruitment program requires not only effective planning and implementation but also measurement of progress towards its goals,” said J. Russell George, the Treasury Inspector General for Tax Administration. “This is what is needed to ensure that the IRS continues to attract highly qualified job candidates in the future,” he added.

TIGTA recommended that IRS recruitment officials develop measures for recruitment strategies, incorporate all applicable measures into a tracking system, and establish completion dates for recruitment milestones. The IRS agreed with the recommendations and plans to take appropriate corrective actions.


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