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Treasury Inspector General for Tax Administration

Press Release

April 18, 2011
TIGTA - 2011-20
Contact: Karen Kraushaar
(202) 622-6500

TIGTA Publicly Releases Interim Report on IRS Filing Season Performance

WASHINGTON –The Internal Revenue Service (IRS) has been doing a better job of detecting and preventing fraudulent refunds in the 2011 Filing Season, but computer programming errors and inadequate controls are still allowing erroneous claims for a variety of tax credits, according to a report publicly released today by the Treasury Inspector General for Tax Administration (TIGTA).

TIGTA’s report, which examined data through early March 2011, found problems with the administration of the Adoption Credit, the Qualified Motor Vehicle (QMV) Deduction, the Non-Business Energy Property Credit, the Qualified Plug-in Electric Drive Motor Vehicle Credit, and the First-Time Homebuyer Credit. In addition, TIGTA auditors found customer service problems at the IRS’s Taxpayer Assistance Centers and in the Volunteer Program, which prepares returns for low-income and other taxpayers.

As of March 4, 2011, the IRS had identified 335,341 tax returns claiming a combined $1.9 billion in fraudulent refunds and prevented the issuance of $1.8 billion (97 percent) in fraudulent refunds, TIGTA found in its report on the IRS’s performance during the 2011 Filing Season. This represents a 181 percent increase over the number of tax returns identified over this period in 2010. During the same period last year, the IRS had identified 119,484 tax returns with $733 million claimed in fraudulent refunds, and prevented the issuance of $721 million (98 percent) of the fraudulent refunds claimed. The report also noted an 88 percent increase in the number of tax returns filed by prisoners screened by the IRS this year.

“Our interim report on the IRS filing season provides a valuable opportunity for review, which is mixed again this year,” said J. Russell George, the Treasury Inspector General for Tax Administration. “On the one hand, the IRS is to be commended for its sharpened focus on fraud interception and prevention,” he said, adding, “On the other, its efforts to prevent improper credits still leave much to be desired, and customer service problems continue. I urge IRS officials to solve the problems we identified without delay.”

The 2011 Filing Season has presented challenges for IRS customer service, the report found. TIGTA auditors faced long wait times to speak with an assistor at Taxpayer Assistance Centers. The assistance received there was highly accurate, but wait times averaged an hour, and some auditors were turned away, denied services, or asked to return another day. Meanwhile, at the Volunteer Income Tax Assistance and Tax Counseling for the Elderly sites, tax return preparation had only a 60 percent accuracy rate, down from 86 percent in 2010, TIGTA found.

Changes to the tax laws in December 2010 resulted in some taxpayers being unable to file their tax returns until February 14, 2011, according to TIGTA’s report. Congress passed the Tax Relief, Unemployment Insurance Reauthorization, and Job Creation Act of 2010 on December 17, 2010. Among other things, the law extended the expansion of the Earned Income Tax Credit and the American Opportunity Tax Credit, and this required the IRS to reprogram its processing systems for three provisions extended by the law—State and local sales tax deduction, higher education tuition and fees deduction, and educator expenses deduction. TIGTA’s review of the processing of tax returns claiming credits or deductions identified programming errors resulting in the issuances of erroneous First-Time Homebuyer Credits and Non-Business Energy Property Credits.

Trends noted in the report include:

This report was prepared to provide interim information only. Therefore, no recommendations were made in the report.

To view the report, including the scope, methodology, go to: http://www.treas.gov/tigta/auditreports/2011reports/201140032fr.pdf.


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