TIGTA Seal graphic

Treasury Inspector General for Tax Administration

Press Release

February 6, 2013
TIGTA - 2013-04
Contact: David Barnes
(202) 622-3062

Report: IRS Is Addressing Human Capital Issues, But More Needs To Be Done

WASHINGTON Ė The Internal Revenue Service (IRS) is making progress in the management of its employees (human capital) but faces continued challenges, according to a new report publicly released today by the Treasury Inspector General for Tax Administration (TIGTA).

Since Fiscal Year (FY) 2002, TIGTA has designated human capital as one of the major management challenges facing the IRS. TIGTA reviewed the status of actions the IRS has taken in response to recommendations on human capital issues made by TIGTA in a series of audit reports issued since FY 2009. TIGTA also reviewed the status of the IRSís implementation of the recommendations of an IRS-led task force.

TIGTAís new report found that the IRS has made progress in addressing human capital issues. For example, the IRS developed an agency-wide recruitment strategy that should place it in a better position to identify and attract qualified candidates. IRS documentation shows that it has completed corrective actions for 78 percent of the 46 TIGTA recommendations and 91 percent of the 58 recommendations made by the IRS task force formed to address serious workforce issues.

Despite progress, continued focus by IRS executive management on human capital is important because the IRSís workforce has decreased by about 10,000 full-time equivalents in the last two fiscal years. In addition, many of the IRSís experienced leaders and employees will be eligible to retire in the next five years.

At the same time, significant tax code changes such as implementing the Patient Protection and Affordable Care Act are on the horizon, and the IRS needs to make improvements to stop billions of dollars in fraudulent or improper tax refunds resulting from identity theft and erroneous claims for tax credits.

ďThe IRSís continued focus is needed to provide reasonable assurance that the right people will be in the right place at the right time to provide taxpayers with top-quality service and to enforce the law with integrity and fairness to all,Ē said J. Russell George, Treasury Inspector General for Tax Administration.

TIGTA made no recommendations in this report; however, key IRS management officials reviewed it prior to issuance.

Read the report.


Note: The difference between the date TIGTA issues an audit report to the Internal Revenue Service and the date TIGTA publicly releases the report is due to TIGTA's internal review process to ensure that public release is in compliance with Federal confidentiality laws.

A special plugin is required to view PDF documents. To obtain the free PDF reader, please visit the Adobe web site.